CA Essay Example | Topics and Well Written Essays - 2250 words

CA - Essay Example Mr. Wilkins annoyance is innocent based on the interpretation that made most sense to him even when he did not inquire the usage of the automatic system, the agent is amused and laughs through the conversation. She is so amused she promises to record the speech and fails to understand how the man came up with his interpretation of night mode, day mode and race mode on a single key gearbox as he refers to it. Even though the agent cannot help but laugh herself with her partner off, she remains polite and attends to the customer effectively. We have utilized explanations for the behavior portrayed by Wilkin in his conversation along with that of the agent. The difference in these two people in their manner of understanding matters creates the content of the analysis. The responses given by the customer, Wilkin make it clear that the conversation was a natural one and random. My partner and I have also described the content of conversation

Legal Aspects of Health Administration Essay Example | Topics and Well Written Essays - 750 words - 2

Legal Aspects of Health Administration - Essay Example Health care fraud deals with stating falsehoods related to health care to someone who can offer financial benefit. There are false and fraudulent claims to medicinal billing, vehicle expenditure, construction expenditure and much more (Jesilow, et.al, 1995). The health care fraud can be seen at various places associated to the health care division and in all those places, there are chances of health care fraud. The various categories of health care fraud are associated to the health care places as there are hospital frauds, pharmaceutical frauds, nursing home frauds, medical equipment frauds, ambulance services frauds, frauds in terms of provision of not provided services and many more (Jesilow, et.al, 1995). Health care fraud is categorized as misstating the factual data, stroppy amounts for services, needless health treatment, addition of amounts for private usage and inducement (Jesilow, et.al, 1995). It has been reported in ‘The Punishment of "Health Care Fraud"’ by Mastin that AHM (American Healthcare Management) submitted false claims regarding billing related to health care division for which, they paid charges of 1.25 million dollars to resolve the issue (McGuire and Schneider, 2007). It was reported that in spite of taking funds for wrong information related to the health care needs such as improvement of quality of health care, betterment of cleaning and bathing facilities and buying of medicines and other health related things (McGuire and Schneider, 2007). As a punishment, AHM was fined to pay an amount of 1.25 million dollars to the government. The punishment also included the exclusion of nearly three nursing homes and the proprietor has to suffer an exclusion of twenty years because of the fraudulent activity concerning finance (McGuire and Schneider, 2007). Another example related to fraudulent act done by some persons on behalf of health care is related to recreational motor vehicle that used to hang

Application of conflict management Essay Example | Topics and Well Written Essays - 250 words

Application of conflict management - Essay Example In the instance of two individuals disagreeing on the proper way to carry out a project, the main recognition is that the conflict manager identifies the disagreement as substantive. They would then aid the conflicting parties in developing a democratic and functional solution to the task problem. Another notable conflict management technique is the implementation of a model. Kuhn and Poole (2000, p. 558) indicate that an effective model is the integrative model. The integrative model views conflict resolution as not necessarily involving winners and losers, but rather the distribution of concessions in an integrative way. Following the above example where team members are disagreeing about the proper way forward for a team project an integrative solution would be most effective. In this way certain group members would be allowed to decide specific aspects of the group’s progress, while other group members would have different responsibilities. This way there would be no winne r or loser, but rather an integrative solution to the

The Yellow Wallpaper as a psychological story Essay

The Yellow Wallpaper as a psychological story - Essay Example ly regarded as a classic of feminist-inspired fiction in America and the author makes a clear distinction between the psychological and the sociological elements in the story. â€Å"â€Å"The Yellow Wallpaper† is of course brutally honest psychology, so brutal that many readers in that more innocent age were outraged that anyone would write of such terrifying experiences. They feared that the story itself would drive people crazy. The literary success of â€Å"The Yellow Wallpaper† was indeed due to the coercive effect of the wallpaper, which so disturbs the young woman’s deep, but least stable, feelings that she is drawn into its lurid, obnoxious patterns.† (Lemert, 13) Therefore, in a reflective analysis of â€Å"The Yellow Wallpaper† by Charlotte Perkins Gilman, it becomes lucid that the short story is one of the best examples of a psychological story. The psychological elements in the story â€Å"The Yellow Wallpaper† by Charlotte Perkins Gilman are mostly evident in the protagonist and the narrator of the story who is taken to a remote house as part of her ‘rest cure’. The author creates an effective setting for her psychological story when she places the narrator in an expansive â€Å"colonial mansion, a hereditary estate† which is â€Å"quite alone, standing well back from the road, quite three miles from the village. It makes [her] think of the English places that you read about, for there are hedges and walls and gates lock and lots of separate little houses for the gardeners and people.† (Gilman, 3-4) Through the setting of this lonely house for the recovery of the narrator from her nervous condition, the author effectively creates the background for her psychological story, and the empty, deserted or economically rented house is a standard motif in various ghost stories as well as other ta les of the supernatural. Gilman’s narrator expresses mistrust for her surroundings which increases the character’s loneliness and vulnerability in the face of the

Life in the Colonial Cities Essay Example for Free

Life in the Colonial Cities Essay The people of early colonial America settled mainly in rural areas and farms. Eventually, by the end of the 18th century, cities became dominant settlements over the rural regions. The cities of colonial America were heavily influences by British; the latest fashions of dress, social ideas, and furniture among other things were imported from Great Britain. As the size of cities grew, problems in health and sanitation began to arise. Throughout all of the major cities, taverns were the common places where everyone would meet. The cities of colonial America helped spread the European Enlightenment across the Atlantic. This in turn helped create an American Enlightenment movement, which started primarily in the major cities. Cities helped develop the advancement of learning in science, literature, and the arts. They were also centers for manufacturing and commerce, where industry boomed. The major cities of America included Boston, Philadelphia, New York, Newport, and Charleston. In these large cities, many problems began to surface. These difficulties involved health, sanitation, police protection, and fire prevention. To decrease these problems meant that the city would have to work together and stop with individualistic ways. Philadelphia was the most heavily populated, and most sophisticated of the major cities. They had brick roads and sidewalks including street lamps, which turned on every night. There was a regular night watch along with volunteers for fire protection and there were also many booksellers. Some people were unhappy with Philadelphias design while others thought the city to be a masterpiece. Boston was another populous city, thanks to its elegance and in general the manners of its people. The people of Boston had many luxuries, such as coach rides where slaves served the customers. Also, the Mall was a very popular place among the people. The Mall was a beautiful Common with trees and paths, which was an imitation of St Jamess Park. Although Boston was not as  densely populated as Philadelphia, Boston offered a cleaner and more open society. New York City preserved many of its native Dutch traditions and qualities. A lot of the buildings were built of brick, which was the common Dutch style. New York also had developed into the headquarters of the British North American Army. Many New Yorkers were influenced greatly by Britain, which meant that the people were considered to have excellent manners. Taverns were the centers of social life in the cities, also called the principal social institution of colonial America. The taverns social class ranged greatly depending on its surrounding areas. Some taverns housed the low lifes and poor people while others only accepted gentleman. Most of the pubs were a place for common people to discuss any matters at hand. Some say the foundation of the Revolutionary War was planned in taverns. Some people felt as if taverns were causing some problems in society. Benjamin Franklin was one of the major figures that tried to limit the number of taverns in cities. He argued that the number of taverns might cause poverty to many of the people and the surrounding neighborhood. However, taverns could be considered good to the cities because they were the closest form of business enterprise in colonial America to this point. Although in the early years of colonial America, many people resided in the rural areas, the cities became more populated over time. Taverns were a main reason for people moving from farms to the cities. The conditions of the city werent excellent, as the water supply was not very sanitary and garbage disposal was a major issue. However, these factors made for the beginning of a new nation and helped form how America is today.

Transition stages of a group Essay Example for Free

Transition stages of a group Essay Recognizing that change will be occurring noticing our reaction to it initiates the transition process. Some people recognize the need change earlier than others. We may see the signs and notice the handwriting on the wall well ahead of others. Other of us may not recognize or react until the change is imminent. In either case, when change is apparent to sometimes obvious, we all form a reaction to the pending change. There are three options. It can embrace the change, accept it somewhat passively, or reject it. The first reactions will lead to the planning stage. However, if we reject or disagree with the change, we can become temporarily stalled. It might question the need for the change, become angry about it, feel highly stressed by the thought of it, or in some cases, experience feelings of depression like losing a job or getting a divorce can be so intimidating that short term counseling may be needed to help with acceptance of change and to facilitate the planning process. Before, we can continue the journey to the next adventure or change we will need to formulate a goal and action plan. If the change is about entering a new relationship, we often discuss with our partner the goals we have for the relationships, describe our expectations, or try to be clear in our own minds what it is we are looking for. If we are looking for a new relationship we may generate alternatives about how to meet new people. When anticipating a major move, we need to think about where we will live, what we need to take with us, and what need to be done before we can leave. The planning stage can help to minimize and diminish fears and concern about the unknown by identifying the concrete steps that will help us with the transition. Setting short term goals and envisioning the perfect scenario that could occur as a result of the change may help s to feel better about it. This is often the most difficult part of the transition process. It can be both stressful and sad to leave the familiar environments and routines or let go of cherished keepsakes, pets or a way of life especially when the experiences have positive. For many, the most difficult is to say goodbye to the people whom we have come to know, love respect, and depend on. There are things we do to reduce the effect of the separation. We may need to be sure that we have time to visit with each  of those special people and to set up ways to keep in touch. Setting a date for a reunion or a phone call in the near future may reduce feeling of finality. Creating photograph collages with special memories that may be given as parting gifts can help to keep memories in the forefront to reduce anxiety. Remembering that we are all only a phone call or e-mail away may even help to reduce the initial stress of leaving others behind. Whenever we start a new journey there are moments of anticipation or exhilaration. We may even experience and a adrenaline rush, where we can feel the physical effects of the body’s anticipating of the change. Whether we’ve moved to a new place, or we just start a new job, the initial entry, while stressful, can also be positive exciting. This stage is helpful in putting the past behind and embracing the excitement and newness of what is to come. Taking it all in, meeting new people, and looking at possibilities may seem exciting and sometimes even almost overwhelming. Sometimes this new period has been called the honeymoon period where the newness the change gives us a false sense of reality. True or false this period of initial excitement is an important bridge from the past to the future. This security and eager anticipation helps to energize us to cross over into our new situation. However wonderful the initial excitement, when the dust settles and reality sets in we can often feel a let down. We realize that we are in a new and different place. We are not sure of the culture, the expectations, or how we will fit in. during this stage we begin to fill in the blanks. We familiarize ourselves with the routines, the environment and people who potentially will enrich our lives if we allow it. As Spenser Johnson (1998) says in his book about dealing with change, â€Å"who moved my cheese†? during the search for new endings (or cheese) we must free ourselves of the fear, envision the goals and leaves the past behind. We may need to find mentor d or guides who can provide information and advice about the culture or context. We will need to explore untraveled paths and leave ourselves open to new experiences, although some days may be difficult especially at the onset or in the beginning of the change. Taking a one day at a time philosophy, we should allow ourselves to set a specific goals for the day, focus on one positive event that occurred that day, and let go of the past. â€Å"Movement in a new direction helps you find new cheese.† During this time we try to make the strange familiar by seeking out others who have  out similar interests, goals, or talent. We should seek out opportunities that pique out interests. When we reach this stage we are now living the change as a normal part of life. We feel as though we have become an accepted and valued member of the community or relationship. We can now focus on how we contribute to the environment and to make a difference in self actualization and elevate ourselves on Maslow’s hierarchy of needs scale. We may even realize that what we may have been holding onto about a former life was an exaggerated illusion and not the reality of that life at all. Finally we realize that while in this situation we should take advantage of what this new change offers as the next change is just around the corner, and it begins again!

A Case Study Of Ray Ozzie Software Strategist Marketing Essay

A Case Study Of Ray Ozzie Software Strategist Marketing Essay Ray Ozzie was the known to play a major role at the lotus notes before he became the Chief Software Architect of the Microsoft team (Microsoft, 2010). In 2005, he aimed to webify Microsoft in order to level up with the wide use of internet and search engines such as Yahoo! and Google. He had to create a management strategy in order to find out the best way to share the information through his colleagues and be able to sum up the ideas on how to maintain the revenues of the company. The case study, Ray Ozzie, Software Strategist, relates with the everyday processes, practices and activities that are involved in creating a strategy. Why was the Semiahmoo retreat not successful in creating sustained momentum around the issue of Microsofts core? The March retreat of the companys top 110 or so executives including Bill Gates was not successful because they failed to discuss the key factors about the Microsofts core. It is said that the company relied on selling proprietary software straight to users or to the manufacturers of computer for pre-installation on machines. However, the strategy was being challenged by free open-source software like linux and web- based companies whose software was free off the internet and supported by advertising such as Google or Yahoo!. This seemed to leave the company behind the emerging software that offers free access over the internet and is able to use by the customers directly. The companys processes of reaching the market have had difficulties most especially the shipping of products. Retreat at Semiahmoo was not able to initiate a clear discussion of the things that Microsoft has to do in order to get back to the emerging companies in the Information Technology industry today. They have got breakout sessions in order to brainstorm various strategic issues and it was observed that the people within the company relate to Bill. It appeared to be more of a team building for the executives and the group refused to organise the issues covering the strategy or the issue of the Microsofts core. They argued it was untimely and likely to cause unnecessary apprehension to engage more people as it involves the past strategies. Thus, the momentum from the retreat on Semiahmoo did not have enough space to tackle the said issue. The importance of focus on the processes and practices with regard to the activities of the company is given much attention rather than the issue of sustaining the strategy for selling products in a unique manner (Christensen, 1997). The practice of strategy involves the important components of how the organisation manages its people and links the outcomes from strategising events, activities, meetings and other. In addition to, the focus of the group went to the attraction of the place, perhaps, and the experience to bond with each other. The strategic challenge that Microsoft was facing was not clearly defined as well. The team relied on the past strategy and thought it was irrelevant to review. The retreat ended without accomplishing what was really tasked to do because the team overlooked the criticisms about the past strategies without realising that it is important to be able to figure out what specific changes to focus on or where exactly they should concentrate. Why was Ozzie more successful in creating follow-on action after the Robinswood retreat? After the Semiahmoo retreat, the company had a second retreat because the first attempt to create a strategy for the Microsofts core evaporated. Ozzie took charge of the second retreat and it was successful. Although Ozzie have not tried working intimately with the team, he took his chance on delivering and defining the strategic challenge that the company was facing. The retreat was held as Robinswood house where in it appeared to be substandard unlike the Semiahmoo retreat. Ozzie provided a 51- page memo beforehand that describes his diagnosis of the strategic challenge facing Microsoft. He detailed out the challenges for the company through his friendly mood and did not confront anyone with the past mistakes of the company. He opened up a discussion through an invigorating exercise about the unfavourable things happening in the present technical and organisational strategy of the company (Fried, 2009). Thus, it gave the team a chance to speak up and raise the issues with regard to the mistakes of the company on its operations most especially the issues that they have to solve most especially the fluctuating revenues of Microsoft. The meeting resulted on a more intense discussion with the team about the future strategies that could benefit the organisation. A progress was made although a good deal of controversy was still present. Furthermore, Ozzie put a highlight on the changing environment and the importance of service to the clients. The communications technologies have drastically developed into a more convenient form. In the modern world, the people pay much attention to the interaction with the company and its products and services and how they are able to use in a simple way. The businesses are directly reaching the customers with lower costs and provide a great service. Technology companies are now practicing ways to sell the products without the hassle of shipping and most importantly with lower costs such as downloading the application directly from the website supported by advertisements and the like. As Ozzie have seen, Microsoft is not developing a strategy on how to compete within the industry most especially the strategy of advertising- supported services and software over the internet. The strategy depicts innovation and fives the foundation for the web developers to improve and develop the services to the customers. Microsoft has to embrace this kind of business strategy in order to come up with a more practical way to reach and interact with the market and benefit the company with remarkable revenue. The company have to reflect on its past mistakes and relate to the present environment to be able to emerge with what is going in the market. The leadership responsibilities, strengths and weaknesses of the company should be discussed in a genial manner so an immediate response from the team could result to a better strategy to solve the challenges. The business might be at risk if the team fails to handle the dilemma accordingly and did not maintain an open communication (Levy, 2008). Comment on Ozzies communications strategy with regard to the Internet Services Disruption. The communication strategy of Ozzie is indeed a good way to reach the executive staff and he explained clearly what his goals are for the company. According to the memo, he has a lot of positive reasons to innovate more with regard to the strategic challenge that the company is facing. He delivered the memo very well such as stating that the leaders understand the efficiency of eradicating the hindrances on developing products. Reorganisation is considered to be an important step for improving the alertness of the company (Ozzie, 2005). He maintained a positive outlook on the past strategy of the company although it prevailed to put the business at risk. He still considered past strategies to start the development of the company on what he aims on his recent strategies. It is a very good way to motivate the organisation to move on to the next stage and be able to encourage them to participate and work accordingly. His idea of differentiating the strategy from the past developments of the company made it significant to understand the whole point. He immediately perceived the feedbacks of the readers so he addressed, in advanced, the possible doubts of the readers of his memo. Ozzie continues to innovate as he mentioned a continuous change every five years for the company to cope with the changing environment of the market considering that technology is growing rapidly. His focus on the recent strategic issues gives the memo a clearer objective to increase the motivation for the team to work well on creating new products and continuously creating a solution to the challenges. Ozzie is catered to the transformation of the company into a more user-friendly and interactive to reach the customers, partners and other for bigger opportunities (Ozzie, 2005). Thus, Ozzies communication strategy promotes a vision and a set of well- defined goals and objective that makes a dependable leader to integrate the varied activities and ideas of the whole team. Conclusion Ray Ozzie worked well on the creation of new strategies for the Microsoft such as going live and being more interactive with its users. Advertising-supported software and other internet-based applications are emerging in the market and are doing well with its revenues. The techniques of internet advertising have drastically affected by the innovations on technology. The use of broadband is considered to be a blanket for the market starting from the purchase of the computer up to the installation of its software and applications. Hence, it calls for an extensive innovation for Microsoft to comprehend with the use of the World Wide Web.